Case study
Zero delays during tax season: how an accounting firm handled 40% more volume
500 annual financial statements, 25 staff, hundreds of client follow-ups: this multi-office firm digitised its supporting document checks.
Context
Industry
Multi-office accounting firm (500 SME/small business clients)
Volume
500 annual statements, 12,000+ supporting documents
Tools
CaseWare, TaxCycle (production), Dext/Hubdoc (collection)
Team
25 accounting staff
The problem
Tax season concentrates 60% of the annual workload into 4 months. Each missing document triggers a follow-up, a delay, and frustration on both client and staff sides.
- Constant client follow-ups for missing or unreadable documents
- Accounting anomalies detected late, during the review phase
- Staff burnout recurring between January and April
- CRA filing delays on 15% of client files
- Dext and Hubdoc collect, but don't verify consistency
The solution
CheckFile.ai automatically checks each supporting document upon receipt, by file type: annual statements, GST/HST returns, T1/T2 tax packages.
- Rules by engagement type: annual statements, GST/HST returns, T1/T2 tax packages
- Automatic detection of missing documents from the collection phase
- Cross-validation between documents (revenue, expenses, GST/HST consistency)
- Automatic client notifications for documents to provide
The results
0
delays during tax season
+40% volume absorbed without hiring
-60%
document collection time
Automated follow-ups, faster responses
85%
anomalies caught before review
Errors fixed upstream, not downstream
+35
staff NPS points
Internal satisfaction sharply up
“Before, tax season meant sleepless nights and unhappy clients. This year, we closed 40% more statements without hiring, and without a single CRA delay. CheckFile changed our profession.”
Managing Partner
Multi-office accounting firm, Ontario