Case study
How a property developer processes 500 buyer files per month without extra staff
A national developer digitised its entire document verification chain to accelerate off-plan property sales.
Context
Industry
Real estate development / Off-plan sales
Volume
500 buyer files/month
Developments
35 active developments in France
Sales team
60 sales agents
The problem
With 35 developments running simultaneously, collecting and verifying buyer supporting documents created a permanent bottleneck between the sales team and the legal department.
- Manual verification of buyer files (ID, proof of income, mortgage offers)
- Average 3-week delay between reservation and notary signing
- 15% of files returned incomplete by the notary
- Sales agents demotivated by administrative follow-up on missing documents
The solution
CheckFile was deployed to automate buyer file verification from the reservation stage, with automatic follow-up for missing documents.
- Automatic completeness and validity checks on supporting documents
- Dynamic checklist by development type (off-plan, tax incentive, social housing)
- Automatic reminders to buyers for missing documents
- Real-time dashboard for programme managers
The results
500
Files/month
Processed without any increase in back-office headcount
8 days
Reservation-to-signing
Down from an average of 21 days before CheckFile
2%
Incomplete files
Down from 15% before deployment
+25%
Sales productivity
Time freed up for prospecting and selling
“Our sales agents spent more time chasing buyers for missing documents than actually selling. CheckFile reversed that equation overnight.”
Sales Director
National property developer (35 developments, 500 units/month)