Industry challenges
Claims volume
Thousands of files to process with compensation deadlines to meet.
Document fraud
Detecting false documents and inconsistencies difficult at scale.
Document diversity
Invoices, reports, photos, quotes, certificates... variable formats and quality.
Complex rules
Each type of claim has its own validation rules under APRA and ASIC guidelines.
Documents processed
- —Claim declarations
- —Accident reports
- —Repair quotes and invoices
- —Photos and evidence
- —Loss assessor reports
- —Various certificates
- —Medical documents
- —Bank details for compensation (BSB and account number)
Automatic validations
- ✓Consistency between declaration and attachments
- ✓Validity of dates and declaration deadlines
- ✓Amount verification (quotes vs invoices)
- ✓Detection of anomalies and inconsistencies
- ✓Compliance with policy conditions
- ✓Beneficiary identity verification
Measured results
80%
time saved
+15%
fraud detected
-40%
compensation delay